Back   Search this site

Terms & Conditions

General

1) If not mentioned otherwise, all our offers are without commitment.

2) The buyers declare to have read the terms and conditions, & agree to them.  These terms & conditions are superior to an individual's or company's purchase order terms & conditions.

3) Sales are made from Inverness, Scotland, & in case of delivery ex works, the goods are transported at the risk & cost of the buyers.

4) No payments to third parties can be done without our prior permission.

5) You may not transfer the contract between us, or any part of it to anyone else.

Quotations

6) A quotation by Begetube UK Ltd shall constitute as an invitation to treat & not an offer.  Begetube UK Ltd may withdraw or amend any quotation at any time prior to Begetube UK Ltd acceptance of the buyer's order.

7) A quotation is valid for sixty days from date of issue.

Ordering

8) We require written confirmation of the order and 14 days to process that order.  It can be sent by post, fax or e-mail.  Full address of location & any special requirements relating to that order, for example, additional requirements, CAD pipe layout drawing etc must also be detailed.

9) CAD charges relate to the CAD being prepared from plans supplied, if subsequent changes are made then a further charge will be incurred based on time taken to make the changes.

10) The delivery address will be the installer's address to enable the equipment to be checked prior to going on site.  This is important as Begetube UK Ltd will not enter into any dialogue regarding missing parts if the installer/agent has not checked the material.

11) Material will be dispatched as soon as possible after completion of order and preparation of supporting technical paperwork.  The goods will be film wrapped on a pallet.  If the wrapping is damaged or torn, special care should be taken when checking contents.

12) Begetube UK Ltd will normally have in stock all equipment to satisfy an order, however if due to supply problems beyond our control an item (or items) of equipment are not available then that order delivery note will be clearly marked with the shortage(s).  If payment of that invoice falls due before items are available, only material supplied is due for payment.

13) The buyer is expected to have accepted the goods upon delivery.  All complaints should be made within 7 days after delivery, after this period, complaints will not be valid.  We do not accept returns without prior agreement, all returns will be done free of charge to us.  Only on receiving the returns will a credit note or refund be issued.

14) Begetube UK Ltd agrees to repair or replace free of charge any goods, which in the opinion of Begetube UK Ltd are defective due to a manufacturing fault but this must be brought to the attention within the guarantee period.  Begetube UK Ltd will not be responsible either for the cost of removing any defective goods from any place where the said goods are installed or affixed or will make good of the said place after removal.

15) Any cancellation of an order must be made in writing, however any work carried out for this project that has incurred charges & time will be billed appropriately.

Design

16) Begetube UK Ltd will be responsible for the heat loss calculations, floor pipe calculations & specification of the floor heating system.  To calculate & specify accurately we need the following information:

1. Scale floor plans, elevations & if possible sections through the property.
2. Details of floor constructions & floor coverings.  If this information is not available then a provisional price & specification will be supplied based on the information given to us.

17) All parameters used in the calculations & specifications are clearly shown on the quotation & it is the responsibility of the installer to check these & ensure that there are no changes between design stage & installation.

18) Begetube UK Ltd will size pumps capable of supplying the necessary flow rates against the calculated pressure loss of the index circuit on each manifold with a sensible allowance for pressure drop in the flow & return delivery pipe-work.  Flow & return pipe work routes & installation are out of our control, should the pressure drop be excessive due to long runs or under-sizing we will not be responsible for under performance of the pump(s).

19) All delivery pipe-work should be sized & installed in accordance with good practice guides, to assist the engineer Begetube UK Ltd will provide the heat load requirements for the circuit.

20) With regard to add-on floor heating to an existing system, we will endeavour to provide sufficient information & equipment to enable the installer to link the floor heating with whatever is already there.  But unless we have all relevant information this may not be possible, remember that you the installer are there on site, we are not!

Training

21) Facilities are available for technical training in both mechanical & electrical aspects of floor heating installation.  These facilities are in place to assist the installer company to fully understand the concept of a successful installation.  We strongly advise installers to take advantage of this.

22) Begetube UK Ltd supply all information required to enable the installer to complete an excellent heating system, however we have to assume that trades involved with an installation are knowledgeable in their respective disciplines.  Floor warming is not difficult, just different, and it is simply another way of heating a property.

Pricing

23) All prices are calculated according to the conditions at the time of the calculation & shall be honoured for 60 days from date of quotation or longer at the company's discretion, eventual price increases are totally at the buyer's expense.

24) The area & site must be prepared & ready for the installation team.  Any delay or additional labour required to assist in preparation will be duly invoiced at £16.00 per man per hour.  Additional visits will be invoiced on an hourly basis + travel.  Payment for installation of floor heating equipment is due when the manifold & under-floor pipes are fitted, filled & tested.  The client must ensure there is an adequate water supply available for the filling & pressure test.

VAT on new private dwellings

25) When Begetube UK Ltd supply & install a floor heating system into a new private dwelling & the owner invoiced, this can be zero-rated.

VAT on buildings unoccupied for three years or more

26) Following recent rule change, any material supplied for a property that has been vacant for three years can be supplied at a reduced rate. Please check for current rate.

Invoicing

27) On receipt of your order being processed & sent, an invoice will be issued to cover the total cost of the system.

Payment

28) Payment must be made before collection or delivery.  Except by companies who have approved accounts with Begetube UK Ltd that are active & not suspended.

29) Account customers must make payment for an invoice within their agreed terms with Begetube UK Ltd, these terms must be adhered to.  Overdue invoices will be subject to The Bank of England base rate plus an additional 8% surcharge on the amount not contested should there be a dispute or query on part of an invoice.

30) Accounts that fall overdue by 7 days could result in that account being suspended unless communication has taken place to confirm the reasons why.  If there proves to be no reason for non-payment then the account will be on hold until it is cleared in full.

31) It is the account customers responsibility to ensure payment is made on time, Begetube UK Ltd will not be responsible for issuing reminders except for a statement issued in the first week of every month.

32) If there is any dispute over an invoice Begetube UK Ltd accounts department must be notified within 7 days of the tax point date stated on the invoice.

33) The supplied goods remain the property of the seller until fully paid, even if the goods have been delivered to the buyer.

34) If not paid in time, the seller holds the right to retrieve the goods from wherever they may be located, even with third parties, without up front warning & at the entire cost of the buying party.  Furthermore, the buyer commits himself to protecting the seller against any procedures & difficulties the latter could suffer whilst retrieving the goods from a third party.

35) The buyer shall not be entitled to withhold or off set payment of any amount due to Begetube UK Ltd whether in respect of a claim by the buyer in respect of goods supplied by Begetube UK Ltd or for any other reason which is contested or for which liability is not admitted by Begetube UK Ltd.  A credit note will be raised should an issue arise & has been agreed by Begetube UK Ltd.

36) Should, at any time the buyer being a company alter it's constitution or being a sole trader or partnership become incorporated or amalgamated with others it shall be the duty of the buyer to give prior written notice to Begetube UK Ltd of the intended change.  Continuation of trading with a new entity shall be reviewed after relevant reference checks & acceptance by a director of Begetube UK Ltd

37) Should the buyer sell on the goods to a third party (principal), the buyer shall be required to store the goods in such a way and clearly show the sellers ownership of them.

38) The buyer must also be able to notify Begetube UK Ltd upon demand of the place or places where the goods are situated.

39) The buyer shall give Begetube UK Ltd access to the goods during normal business hours whether the goods are upon land occupied by its customers or Begetube UK Ltd.  This allows Begetube UK Ltd to deliver the goods to the seller's request & to remove the same.  This in turn is granting by the buyer an irrevocable right to enter upon the said land.

Termination

40) Begetube UK Ltd may suspend further supplies or deliveries, stop any goods in transit or terminate the contract by notice in writing to the buyer if the buyer is in breach of an obligation or become unable to pay it's debts when they fall due or proceedings are commenced by or against the buyer alleging bankruptcy or insolvency.  Upon termination the debt owed to Begetube UK Ltd becomes immediately due and Begetube UK Ltd shall be under no further obligation to supply goods to the buyer.

Law

41) Any Contract between the company & the buyer shall be construed in accordance with the laws of Scotland.  All parties shall agree to submit to the jurisdiction of the Scottish Courts.

Technical queries/site visits

42) In general, installations that follow the piping & wiring diagrams will present no problems If installers familiarise themselves with the various pieces of equipment then most on site problems can quickly be resolved by the installer.  It is the installer's responsibility to ensure that the Begetube system is correctly installed, other trades are aware of their responsibilities & the complete system is commissioned & explained to the end user.

43) Begetube UK Ltd will freely give information to the best of our ability regarding aspects of a floor-warming installation.  With regards to other trades' involvement with the installation, we must assume that general information given only serves to re-enforce general competence in that trade.  For instance we cannot be held responsible if wood is laid on a screed that has not been properly dried, or if vast runs of under sized pipe-work are installed to serve a manifold.

44) Begetube UK Ltd. will on request make a site visit to resolve a problem that the installer cannot rectify.  Site visits by Begetube UK Ltd will be made under the following conditions:

a) Reasonable & sensible notice must be given due to possible distances & travel time involved.

b) Assurances must be given that the installation conforms to Begetube installation instructions.

c) Trades involved with the installation will also be on site.

45) If a problem proves to be a faulty design or material then Begetube UK Ltd will resolve the problem.

46) If the problem proves to be a faulty installation or control wiring then the fault should be advised to the contractor and/or plumber.  Begetube UK Ltd will invoice the company or individual for the full cost, time travel & equipment of the site visit.

47) Installation by Begetube UK Ltd includes the placing and fixing of the heat pipes into the installation/concrete/reinforcement/timber sub-floor, the placing of the manifolds & the connecting of the pipes to the manifold.  The filling & pressurizing of the system.  Installation is a separate chargeable item.  This is separate from the cost of materials supplied.

48) Installation by Begetube UK Ltd excludes supplying & installing of insulation, reinforcement mesh or joiner/builder work the pipe work for flow and return connections from manifold to heat source and all electrical work.

Warranties & Guarantees

49) Begetube UK Ltd provides a ten year system guarantee warranty in writing, from the date of delivery on the quality of the Begetube piping & manifold systems.  Pumps & controls are covered by individual manufacturer's guarantees.

50) We agree to reimburse all costs & damages which are a direct consequence of a production error to the pipes or the accessories.

51) In order to accomplish this, we have taken out a product liability insurance, which covers up to £800,000 per case.

52) Following the 1st ten years of guarantee, Begetube UK Ltd will guarantee the pipe for a further 40 years.  In this instance the liability of Begetube UK Ltd shall be limited to supplying & installing the replacement pipe free of charge into a prepared floor.

These conditions do not supersede statutory rights under the sale of goods act but are designed to clarify the principles & procedures by which Begetube UK Ltd operate.